Friday, July 21; 9 a.m. to noon
Organizations that deliver poor service experiences can turn their biggest fans into bitter deserters. The smartest and most effective way to improve service is to improve the attitude of your service team!
Attitudes for Service is a must-attend workshop for client-facing professionals.
In this workshop you will learn to:
• Use the Four Drivers of Customer Service to build rock-solid customer relationships
• Develop and ask the right questions to gain insight into the customer experience
• Apply attitude control principles to maintain professionalism
• Use conversational language to prevent high pressure customer interactions
Save $50 on one enrollment if you use the promo code "service" and register by July 25th!
Who Should Attend:
Customer Service, sales representatives, customer and technical support teams, receptionists, and accounts payable personnel. This course is ideal for any client-facing employee.