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Serving Customers in a Digital World

Serving Customers in a Digital World
. Please Note --> This is a Past Event!! .

Business Training
Deanne Trieglaff, Online Correspondence Supervisor for Swanson Health ProductsMark Youngblood, Vice President of User Experience for Discovery BenefitsBecky Mock, Director Office of Patient Experience at Sanford HealthRyan Aldrich, ecommerce manager, GoodBulb

Tuesday, July 11 | 11:30 a.m. to 1 p.m.
Holiday Inn Fargo, 3803 13th Avenue South

Pre-registration is now closed. You may register at the door.

We live in an age where we rely heavily on technology for communication - email, instant messenger, social media, web applications and more. But our customers are still human. How do we put that human touch on the service we provide despite our digital delivery?

Join a panel of customer service enthusiasts from a variety of area organizations as they share their tips, tricks and what they have learned about providing excellent customer service in a digital world. We’ll hear from Mark Youngblood, vice president of user experience for Discovery Benefits, Becky Moch, director office of patient experience, MSSL, BSN, RN for Sanford Health, Deanne Trieglaff, online correspondence supervisor for Swanson Health Products and Ryan Aldrich, ecommerce manager, GoodBulb.

This training qualifies for 2 CPE credits for the ND CPA Society.


REGISTRATION (includes lunch)
Chamber Members: $27 per person in advance | $32 at the door
Non-Members: $40 in advance | $45 at the door

Bethany Retirement Living   Forum Communications Printing   Gate City Bank   livewire
Edgewood Vista & Village | GOLDMARK Property Management | Network Center, Inc.
Walmart | Wanzek Construction, Inc.


7/11/2017 11:30 AM TO 1:00 PM

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Holiday Inn Fargo
3803 13th Avenue South
Fargo, ND 58103

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