Tuesday, July 11 | 11:30 a.m. to 1 p.m.
Holiday Inn Fargo, 3803 13th Avenue South
We live in an age where we rely heavily on technology for communication - email, instant messenger, social media, web applications and more. But our customers are still human. How do we put that human touch on the service we provide despite our digital delivery?
Join a panel of customer service enthusiasts from a variety of area organizations as they share their tips, tricks and what they have learned about providing excellent customer service in a digital world. We’ll hear from Mark Youngblood, vice president of user experience for Discovery Benefits, Becky Moch, director office of patient experience, MSSL, BSN, RN for Sanford Health, Deanne Trieglaff, online correspondence supervisor for Swanson Health Products and Ryan Aldrich, ecommerce manager, GoodBulb.
This training qualifies for 2 CPE credits for the ND CPA Society.
REGISTRATION (includes lunch)
$27 per person in advance | $32 at the door
Non-Members: $40 in advance | $45 at the door
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